Returns & Refunds Policy

Each Fine Art Print by Roberta Krasnig is produced individually upon order, carefully inspected, signed and numbered before shipping.

Returns and Right of Withdrawal

Customers who are legally entitled to withdraw from an online purchase may request a return within 14 days of receiving their order, without providing a reason.

To exercise this right, please contact us through the contact page on robertakrasnig.com, clearly stating your decision to withdraw and providing your order number.

Returned prints must be carefully packaged to prevent damage during transit. Return shipping costs are the customer's responsibility, except where applicable law requires otherwise.

Refunds will be processed using the original payment method, in accordance with applicable consumer protection laws.

Damaged or Incorrect Orders

Every print is carefully checked and packaged before dispatch.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible, providing your order number and photographs of the print and packaging.

We will assess the issue and arrange an appropriate solution, including replacement or refund where required.

Exchanges

We do not offer voluntary exchanges. This does not affect your statutory consumer rights.

Customised Orders

Where an artwork is produced to individual customer specifications or is clearly personalised, the statutory right of withdrawal may not apply, as permitted by applicable law. Any such exception will be clearly communicated before purchase.

Contact

For any questions concerning returns, refunds or damaged deliveries, please write to rk@robertakrasnig.com

This policy does not limit any mandatory consumer rights under applicable law.